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Customer Service Center
 When Traveling
 Accommodation
  1. What are the hotels in China like?
  2. Are there English-speaking people working at the hotel?
  3. How do foreigners make reservation at Chinese hotels?
  4. What time can I check-in & check-out the hotel?
  5. What are the procedures of check-in and check-out?
  6. Are the hotel rates per person, or per room? What about child rate in hotel?
  7. What is single room supplement?
  8. Is the tap water in Chinese hotels drinkable? Can I confirm a non-smoking hotel room?
  9. How do Chinese hotels keep tourists in touch with the outside world? Is Internet access available in hotels in China?
 Shopping
 Luggage

 What about luggage allowance for domestic flights?

 Money

  1. What currency should I bring?
  2. Shall I bring cash or travelers' cheque?
  3. Can credit card be used in China?
  4. Where do I change money for RMB in China?
  5. Can I use USD or CNY(Chinese Yuan) in Hong Kong?
Emergency
  1. How to handle loss of properties or theft?
  2. What if I lost my passport when traveling in China?
 Dining
  1. Is dining a concern in China?
  2. What kind of meals will be available on tour?
  3. How many famous dish systems in China? What are their characters?
Transportation
  1. Can you guarantee that the flights inside China will use western aircraft, not Russian aircraft?
  2. What about airport tax in Hong Kong?
  3. What is the airport tax in China?
  4. Do we pay the airport departure tax and construction fees in local currency or US$?
  5. What is train travel like in China?
  6. What about the Taxi in China?
 Guide
  1. What about the tour guides?
  2. Do you arrange a master guide to accompany us throughout the tour?
  3. Is the tour guide in English language? Will a guide pick us up at the airport (railway station)?
  4. How will I know where to find your guides when I arrive at the airport? How many hours per day will your guide be with me?
  5. Will we have a guide take us to the airport (railway station)?
 Tipping
  1. What is tipping practice for visitors to China?
  2. Do I have to tip when join an organized tour?
 Others
  1. What to expect from the tour?
  2. What tour programs are available at night?
  3. Can I use my electric appliances in China? Can I use my mobile phone in China? Can I buy GSM SIM card in China? Can I rent a mobile phone in China?
  4. Is it convenient to make phone calls in China? What kind of phone card is available to foreign travelers?